Delivery and returns

Corporate Name: Arena Negra – Gisela Tejera Castellano
Corporate Identification Number: 78711494-C

Returns and Exchanges

Arena Negra accepts exchanges and returns of all items that have been purchased without discount or special promotions. in sales campaign or special promotions only changes of model or size are accepted but no returns.

For a return or exchange to be valid, the article needs to be delivered to us in pristine condition and the same way it was purchased, with its tags, hygienic liner, bag, etc.

Returns and exchanges won’t be issued for articles that have been altered, washed, used or damaged in any way due to incorrect use.

Before your purchase, we suggest you take a look at our size chart to ensure you pick the right design and size. in case of any doubt, our customer service department will be glad to help.

You can contact us specifying the designs you are interested in, as well as your bust or pants size as needed.

Responses to emails take 24 to 72 hours. in times of high demand such as collection launches and black friday it can take up to 5 days.

Returns and Exchanges of articles purchased in our online store will be accepted up until 15 days after the order has been delivered to the client.

Both in returning and exchanging, shipping costs will be covered by the client.

Our address is:

Arena Negra C/Juan de Miranda,13, con código postal 38007 y provincia Santa Cruz de Tenerife.

To make a exchange

If you’d like to exchange an article please send us an email to info@arenanegraswimwear.com or via the contact form available on our web site with the following information:

• Full name
• Order number 
• Date of purchase
• Reference and size of the article you’d like to exchange
• Reference and size of the article you’d like to receive

responses to emails take 24 to 72 hours. in times of high demand such as collection launches it can take up to 5 days.

If you are in spain, we recommend you to send articles via correos. once you find yourself at the correos office, you will have to choose a shipping method. We recommend the option  “carta certificada”. after payment, you will receive an invoice with the tracking number. please send us an email with an attached picture of it.

If you are not in spain, we recommend you to send the parcel with a tracking number.

Please, specify to the courier company that it is an exchange and enclose a note inside the parcel detailing the exchange, order number and name.

Once your article arrives at our studio and as soon as it has passed the quality evaluation procedure, we will send an email informing you that we have received the exchange with a discount code equivalent to the product(s) you wish to exchange. you must enter the website and select the products you want to receive, then in the payment gateway enter the discount code.

If the chosen article is already sold out when you are trying to exchange it, don’t worry, you will still be able to choose from other available articles on our website. 

Our address is:
Arena Negra
NIF: 78711494C
C/Juan de Miranda,13
38007 Santa Cruz de Tenerife
Tenerife – España

To make a return

if you’d like to return an article, please send us an email to info@arenanegraswimwear.com or via the contact form available on our web site with the following information:

• Full name
• Order number 
• Date of purchase
• Reference and size of the article you’d like to return
• Reference and size of the article you’d like to return

Responses to emails take 24 to 72 hours. in times of high demand such as collection launches it can take up to 5 days.

If you’d like to return an article from spain, we recommend you to return articles via correos. once you find yourself at the correos office, you’ll have to choose a shipping method. we recommend the option “carta certificada”. after payment, you will receive an invoice with the tracking number. please send us an email with an attached picture of it.

If you are not in spain, we recommend you to send the parcel with a tracking number.

Please, specify to the courier company that it is a return and enclose a note inside the parcel detailing the return, order number and name.

Once your article arrives at our studio and as soon as it has passed the quality evaluation procedure, we will ask you for your bank account number and name of the account holder in order to proceed with the refund.

Please note that, upon arrival, it may take up to 2 weeks for returns to be processed

Our address is:
Arena Negra
NIF: 78711494C
C/Juan de Miranda,13
38007 Santa Cruz de Tenerife
Tenerife – España